Strawberry music player won't connect to MTP device

[hick518]

Looking for some help diagnosing this problem.  I open Strawberry from the CLI:

$ strawberry
08:51:48.883 WARN  OSD:118                          Error connecting to notifications service.

I double-click my Android phone, which is set with "USB file transfer turned on", and it finds zero songs even though there are many.

ãDevice 0 (VID=22b8 and PID=2e82) is a Motorola Moto G (ID2).
Android device detected, assigning default bug flags

 

I right-click my phone in the Strawberry interface and select "Device Properties":

__logging_message__08:55:20.651 WARN  unknown                          libpng warning: iCCP: known incorrect sRGB profile
__logging_message__08:55:20.651 WARN  unknown                          libpng warning: iCCP: known incorrect sRGB profile
Device 0 (VID=22b8 and PID=2e82) is a Motorola Moto G (ID2).
error returned by libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device
08:55:20.654 WARN  MtpDevice:246                    Error connecting to MTP device, couldn't get list of supported filetypes

 

On the "File formats" tab, I set it to convert all music to Ogg Opus, but I've also tried with the "Do not convert any music" option.  I right-click on a song in my collection and choose "Copy to device", then select my Android phone as the Destination, and hit OK.  Strawberry crashes and produces these messages on the CLI:

09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format Folder
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format Text file
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format HTML file
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format MPEG video stream
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format JPEG file
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format BMP bitmap file
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format GIF bitmap file
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format JFIF file
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format Portable Network Graphics
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format TIFF bitmap file
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format Abstract Playlist file
09:01:50.454 ERROR MtpDevice:281                    Unknown MTP file format XML file
strawberry: symbol lookup error: strawberry: undefined symbol: _ZN6google8protobuf8internal16InternalMetadataD1Ev

 

Any thoughts on how to troubleshoot this?  Using pcmanfm I am able to connect to the phone via MTP and browse all the music files.

[grouche]

hi @hick518 welcome!
it appears to be an old version of Strawberry in the tree, so this may simply be an issue that they've already fixed.  There is a bug open, but until we update it in the tree, please try this version on flathub.  It's pretty easy to get set-up with Flatpak if you're not already.
https://bugs.funtoo.org/browse/FL-8904
http://funtoo.org/flatpak
https://flathub.org/apps/details/org.strawberrymusicplayer.strawberry